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Manage my training contract

Your training contract isn’t set in stone – it can be changed to suit you and your employer, and there is always help available to resolve problems.

We're here to help

Everyone wants their apprenticeship and traineeship to be a positive experience, but things can occasionally go wrong.

Perhaps you’re not getting the training you expected or there are issues with the workplace. Whatever the problem, there are people who can help you resolve the issue.

Support to keep your training on track

Copies of trade certificates

If you’ve lost your trade certificate or certificate of competency, you can request a replacement. The will be mailed out to you within 3-4 weeks.

Former apprentices

You can apply for a replacement trade certificate. You’ll need to outline the reason that your original certificate has been lost or destroyed.

Former trainees

You can apply for an extract of your training contract record.

Download more information about Apprenticeships and Traineeships